Came here last night with a party of 20. Admittedly, I come here all the time and I'll also be the first to admit that its very average. But still, if you're uptown and driving, there aren't many places you can go past midnight.
Service is typical of any other bubble tea lounge, they take your order, bring it to you and then pretty much leave you alone until you track them down to get your bill. If it were any other place I would leave and never come back but its almost expectedly at these tea shops so I don't mind just lounging around for an hour or two without being interrupted. Generally the service staff is nice and just leave you on your own unless you need something.
The drinks are fine, I don't think they are as good as Chatime or Ten Ren's but I'm not a huge fan of tea anyways so its not a big deal for me. Generally the quality is consistent. Food is also not amazing but if you're out late and just want something to eat its passable. I'm guilty of ordering something I know will be subpar, but when its late and you're delusional, you become unreasonably optimistic that maybe this time will be different and the food will magically be better.
Overall its a nice place to casually hang out with some friends. They have comfy booths to lounge in downstairs and whenever we have a larger party over 20 like last night they give us a section upstairs and its a nice undisturbed space to chill so its fine for what we were looking for.
Never had any problems and its nice to have a laid-back and super casual place to meet friends when you're uptown.