I am from Hunan (born and raised) and this is the closest flavour to Hunan cuisine i've tried in the Toronto region. If you are giving this place 1 star you are ordering the wrong things or you just don't have the right appetite for spicy food.
The flavour is original. The food is made well. The service is amazing. I have no complaints.
Must tries:
Dried cucumber skin with preserved pork
Bamboo shoots with preserved pork (#300 on their menu)
Pu Dou Jiao