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| - just went to Vegas with the family and having been going to this place every year for the last five years. The food is still good but the service and the treatment was horrible to say the least.
We went in for happy hour this past Wednesday, between the hours of 4-6 pm, We usually go with a smaller group but this time there was six of us. If you want to order off of the discounted happy hour menu you must sit in a small area by the bar which has a total of three small bar tables or you can sit by the bar. only options that they give you even though the restaurant area was 3/4 empty, we asked if we could sit in the dining area, they stated if you did you would have to pay regular price, so they would rather squish 6 of us on a table meant for two rather than accommodating 4 adults and two children, meanwhile the restaurant was empty. Then we ordered the food and our waitress stated that we ordered a lot of food, 2 orders of calamari a pasta dish and 5 pizzas, she said it probably would not fit on the table, that is when we stated that would rather sit in a more comfortable setting but insisted in order to get the happy hour pricing we must sit in that area. Then we asked for bread and butter and she said that our meals do not come with it, and that if we wanted it we would have to pay $3.50 for it, its only free in the dining area, which we stated we would pay and we did order a dinning area entree at regular pricing, the pasta dish so it should of been complimentary but regardless we were willing to pay.
Lastly, we asked for the bill and a different server came to remove dishes and give us our bill, 1 and 1/2 pizza were left over by the kids out of 5 pizzas we ordered, so like any other restaurant we have attended, we asked for a take out box, when the server brought back the boxes he stated that there pizzas off the happy hour menu are for eat in only no take out is usually given due to the discounted pricing he stated he would do it this time only, which is ludicrous to say the least as we paid for our food regardless of pricing, he stated that the pizza we ordered was usually $22 instead of the $7 we paid for it and was condescending to say the least, that is what broke my intention to go back yet, just lost a long distance customer that was loyal to your restaurant for the last 5 years, with all the options in Vegas you would think the service would be outstanding, rather a shame of a place that made us feel lowly. I would recommend trying Giada at the Cromwell, highly rated and would have went but booked up, i will try a new Italian place next time. Lastly, why even have a happy hour when you do not make your guests happy
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