I have been coming here consistently for almost two years now. Such a convenient location, right in downtown about ten minutes away walking from my apartment.
I go in every two weeks or so for a gel manicure. Not ONCE has my polish chipped, I only have to go because my natural nails grow so quickly. The customer service is always great, though if there is a convention in town, beware that it will be BUSY after about 5 p.m. and even during the lunch hour.
Typically, my appointments last about 45 min. - 1 hour because of the gel removal as well. I have had almost everyone there that has done my nails and everyone has done a great job.
The one thing I would say is that I did not like the way they waxed my eyebrows. Perhaps I wasn't explicit enough but they were too thin, and I only did it once versus the threading I usually do elsewhere. But as far as nails go, I won't go anywhere else!