When this place opened I was excited as its right around the corner from my house. I have been there quite a bit since it is so close to me and was really good.
Sadly, my visit today was horrible. I have noticed before that the employees don't wear gloves and didn't bother me until today when the girls hand touched a good amount of my food. Major health violation, considering sometimes the people who cashier also help pack the food. Perception is everything and even if she just washed her hands- I didn't see that so I am left to assume she hadn't.
When I got home I looked at my poke as I ordered a pound. The color was off because of the oxidation but when I took one piece you could immediately tell it was not good. To me it tasted a little old so I spit it out. I had my husband try and he said they changed the product and the quality.
I called because the other visits were so good with the exception of one visit where the rice was hard. I asked to speak with a manager or owner... I basically explained my disappointment and asked only for a refund on the poke (not my whole meal) stating that I could bring it back so they can see that we didn't eat it. He declined the refund after noting they did change products and were changing back next week but that this was still a nice product. I told him if they truly believed it was good then they wouldn't have a reason to change back to the original. I told him that was fine, if he didn't want to refund me since it's not good and the product I had several times before that he has lost a customer. As a business owner I would think you would want to keep you customers but since they are a fast food style place they can't grasp that concept. He said we can't start doing refunds on poke as if they plan to continue to serve a bad product.
Generally, I like to give my business to small business / local owners because they are trying hard to succeed but maybe that's not the case and they feel they've already made the big time.