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| - They just opened a new Pita Jungle near my work. I've had the opportunity to visit 3 times now. Twice for lunch, and once for dinner.
Let me start out by saying, the primary focus of a restaurant should always be the food. You are going to eat.
But the secondary focus is the experience. The reason you pay more, and leave a tip is for the experience.
I can say, hands down, every single Pita Jungle I visit, the food is extraordinary, and the service is awful.
Let's start with the latter, so we can end on a high note. They have a very relaxed vibe, which can sometimes make it hard to figure out who is a server, and who is just looking for the bathrooms. They dress like a hipsters paradise, which is fine, but at the very least a name tag, or apron would REALLY help when trying to track down a server.
More recently when I visited for dinner with my folks, we had a young lady, who I assume was named "Karma" based on her necklace. She was nice enough. I arrived separate from my parents, so she brought me a drink. I had to flag her down to order an appetizer. Once my parents arrived, she brought them their drinks and we literally did not see her again for 15 minutes. Not anywhere. She either has an invisibility cloak, or was trying to eat or... something. When we finally ordered, it took another 20 minutes for our food to arrive (1 soup, and 1 pesto pasta?). To her credit, she did refill my fathers lemonade multiple times, and brought him a "fresh one" when it looked watered down. But this was par for the course. I warned my folks about the lackluster service.
Now for the food. Everything I have ever had a Pita Jungle has been wonderful. I love the Red Pepper Hummus, as well as the Cilantro Jalapeno. Occasionally the pitas are a bit stale, but at 50 cents a pop, I can't complain. My "go-to" order is the Falafel Hot Pita. It's majestic. All the flavor you could ask for. (though once they forgot the Tahini and it was dry as all heck but still flavorful) I also recently fell in love with the Pesto Pasta. The right amount of Heavy to fill me up, the the right amount of light so I don't feel FULL.
All in all, if they could imrpove their service, even just slightly, I'd bump them another star.
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