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  • After my last post on this subject I was contacted by Tim Bothwell, the General Manager of the dealership. He was extremely apologetic about my experience and the issues I was having and within a few days my car was in the shop and the service team fixed the control arms on the car, which had been the cause of the pull. The service was great and I was grateful to them for completing that portion of things. During my phone conversation and then subsequent visit with Mr. Bothwell he also promised the dealership would get me a full refund of $1,066 (to the lender), the purchase price of the MPP plan I was told I needed but which would not work due to being trumped by the 60,000 mile warranty already on the car, which I was told the car did not have by the finance guy. This was on 2/28/2017. On 3/8/2017 I was contacted by Brandon Aldecoa from the dealership who sent me a cancellation form for MPP. I filled it out as requested and sent it back in. He said it could take up to 4 weeks for the refund to go through. After 5 weeks I contacted MPP and they said a refund had never been initiated by Showcase. I contacted Mr. Aldecoa and he told me he would get back with me and never returned my call. I called again and he said he would have someone in the billing dept call me. After weeks of trying to contact someone I left Mr. Bothwell two messages, and then finally got a hold of him again in late April and he said "this is definitely taking much longer than it should -- let me get the ball rolling on this and get it taken care of for you." Two weeks ago I left him another message as this HAS STILL NOT BEEN DONE. Nearly 4 months ago I was told that this useless protection plan would be refunded and it has not. I was really hopeful after the first time being contacted that they would fix all the issues I went through from the purchase of the car, and they only made it halfway. Very frustrating...
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