I would give 5/5 for Kristy who has been cutting/coloring my hair for the past 10 years, she is great! She always knows what I am asking for, is efficient and does a fantastic job. I would highly recommend her :)
I also had all of my bridesmaids in to get their hair done before my wedding last June. It was overall a good experience although another large party was booked at the same time which made things move a little slower, we were cutting it close near the end. I guess we should have gotten started earlier. The make up is the only thing I would give less than 5 stars. They do a great job and it looks beautiful but it just takes a long time. My trial ran over 2 hours and It was not because I was asking for anything crazy. The day of my wedding was much better but I had a completely different person doing my makeup. Fortunately it turned out really well.
As mentioned in previous reviews, it would be nice to be able to tip with credit card although they do allow you to write a check for cash.