| rev:text
| - In October 2014, friends & I met at this location for drinks & dinner. Our experience was so bad I emailed PF CHANGS a complaint at the table, while Daniel acted like a 2 year old. PF CHANGS responded requesting additional information; below is what I sent them. It should be important to note I also emailed Daniel's boss, some area manager whose response was simply "sorry about that; I will use your experience in an upcoming training session."
Upon receipt of PF CHANGS gift card that was emailed to me...1 $25 e-card for 3 people...2 of us went to redeem it & the server had to get a manager involved; Daniel immediately recognized me, was a total arse, and I was shocked our food wasn't poisoned.
It has taken me this long to write this review because I have been so bothered by it. While we will never return, it's important for others to know you will have problems at this location and the unprofessional management will make a bad situation worse. The whole point was giving them a chance to redeem themselves. BLEW. IT.
**
Just so you know, our initial complaint originated at the bar during happy hour. The bartender was not pleasant, which I suppose we can look past. Let's be honest, we all have our off days while at work. However, my mate and I had ordered the Pinot Grigio off the happy hour menu and prior to the end of the hour we ordered another round. The bartender told us they were "completely out" of ALL Pinot Grigio's in the restaurant and made no additional suggestions. Once seated at our table, and about 45 minutes later (it took us awhile to order because we were busy talking and not paying attention to the menu), we mentioned our bar experience to our server Lawrence who informed us they did have Pinot Grigio in stock and quickly brought us a glass.
Dumbfounded, that is when we asked for the manager. My mate wasn't even 5 words into her sentence when the manager Daniel interrupted her and boldly announced they were out of ALL Pinot Grigio, that an hour beforehand HE told the bartender to stop sales of it which is why we were told they were completely out of it. He went on to say the bartender did nothing wrong as he was following HIS command. Yes, the manager used that word. When I pointed out we were just brought a glass of Pinot Grigio and questioned how could that be if they were out, he interrupted me and said we were brought a Pinot Gris. Which is not what we ordered (nor was it deducted from our bill). It was at that point we asked he leave our table as I wrote the complaint you received. (I mentioned to Daniel as he placed his hands on his hips & stomped away I was writing the complaint. "do it. See if I care!" Was his response.)
My mates and I were there for several hours and our server Lawrence was beyond exceptional. We might have left had it not been for him. Daniel's total lack of professionalism, disrespect, and immaturity displayed towards us was repeatedly apologized for by Lawrence. While appreciated, it was not his place to apologize for the epic fail on behalf of this manager. Of note, during our time at the restaurant, the manager stood at the pass and glared at us the rest of the night.
Aside from the shock we felt by the way your manager spoke AT us as well as his behavior, what I find most disturbing about this experience is that the he sent Lawrence to our table with a $30 gift card as his way of apologizing. The manager should have brought this to us himself, not send it over with Lawrence. Reluctantly we took it and while on our way out, I discarded it.
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