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| - If this bdubs wasn't so close to my house, I wouldn't have gone a second time.
We moved to the area a few months ago, before that, we frequented the Hualapai location. This is the second time I've ordered pickup here and the last.
The first time I ordered a large pack of wings, various sides, and of course a chicken tenders and buffalo chips meal for the kiddo. They forgot the kiddos food, but of course I was charged for it. After setting everyone's plates up and sitting down for the movie, my son opens up his box and all there is is some French fries. I went back to pick it up and caught some attitude from the young lady at the front desk. Not only did she not offer some ranch, chicken, or an apology, they couldn't even offer up a side of manners.
The second time (today) the same thing happened. I figured I'd give them another chance, especially because my family loves the food. Guess what, the tenders and buffalo chips are missing again. I don't know what it is, but maybe that combination is just bad luck. The wife is heading back now to pick up the missing items, since she doesn't want me causing a scene. So I figured I can vent on Yelp instead.
Next time we decide to get bdubs, we'll be driving a little farther.
If it makes a difference, the first time I ordered via phone, second time was via the app. Both times I was charged for the missing items, and they were listed on the receipts.
Now to wait for the rest of the food while the wings get cold. Thanks for nothing!
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