Nordstrom used to be a place for personal service. Well, no longer. The men's department in particular has gone down tremendously. I believe all of this starts at the top and trickles down. Sales staff exhibit a manager's interactions and vision. The vision here is why bother with the customer as we will have a job even if customers don't come in the store. Every year the service gets worse and worse and the atmosphere has deteriorated even more. The Nordstrom family should have sold the business when they had the chance. Now it's too late. Arrogance leaves the brain numb for interaction s.