If I could be able to give them zero stars I would. I paid for a coupon for a full set of lashes and one refill and when I got the full set, about seven lashes fell out after AN HOUR. I followed all the instructions they gave me (don't wear makeup, don't rub your eyes, etc.) and in less than a month at least 90% of the lashes were gone. I went over there to get my refill (thinking that they would replace the missing lashes) and they refused to give me the refill (even though I PAYED FOR IT). They said that the mistreatment of the lashes caused them to fall out and that I would have to pay AGAIN in order to get my eyelashes done. They are thieves. I honestly cannot believe that I payed for a service and they refused to give it to me. Don't go to this place, they are very rude and again, thieves!