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| - I've been having my hair done at MCN Salon for the last four years. Unfortunately after today they will no longer be receiving any business from me. I scheduled over a month in advance to go blonde for an upcoming Wedding. However when I arrived they explained that I had been 'double-booked' and a young apprentice would be applying my color instead. In itself that wasn't much of a problem, but when I asked if she wasn't going to bleach it first she looked at me like I had two heads.
I was then told that they didn't have the time to bleach/dye my hair and I had to reschedule, which given my schedule constraints due to work and the upcoming wedding, wasn't possible. This is after over a month of waiting, four appointment confirmations (they message you to confirm your appointment by cell and e-mail), and budgeting for even longer (MCN is not a cheap salon). What is the point of all of those confirmations by cellphone, email, smoke signal etc. if it is just going to be mis-booked & overbooked anyway?
The way the stylist explained the bleaching process to me was also pretty condescending considering the circumstances. When I scheduled the appointment I clearly expressed what I wanted done, cleared my schedule, and was ready to pay top dollar for the service. Your salon mishandled my appointment, I'm basically being told 'tough luck' right before a big wedding, and now you're going to complain that going from a light brunette to blonde just takes so much time and is just so much work? I'm sorry I thought this was a top class salon. I guess I was mistaken.
In short, this experience kind of ruined the salon for me, but to be completely fair I was pretty happy with their service until now. I wouldn't recommend this salon for color however if you're younger or looking for something more than a basic dye-job and make certain that your appointment is booked correctly beforehand. As a side-note their tipping policy is also outdated and nonsensical. Make sure to bring cash.
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