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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2017-07-29 00:00:00 (xsd:dateTime)
itemReviewed	Pavilions at Arrowhead Apartments
http://www.openvoc.eu/poi#funnyReviews	1 (xsd:int)
rev:rating	4 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	1 (xsd:int)
rev:text	My husband and I have lived here for about 2 1/2 years. When we first moved in they were Mark Taylor apartments and we had zero complaints! About a year after living here Shelton Cook took over the property and it was all down hill for the next year. The office manager Annett and the receptionist Monique made the experience anything but pleasant. They were extremely rude and made it clear they had no interest in helping you. When it was time to resign our lease I had gone into the office everyday for 2 weeks prior to our end date to see if our new lease was ready to be signed. Monique made it very obvious that I was annoying her and kept saying "I will call you tomorrow when the lease is ready" however the calls never came which is why I continued to go into the office. Finally two weeks later on the day our lease would end me and my husband went in again to see what was going on but this time we spoke to Annett the manager. She got on the computer and said it was our fault the lease wasn't signed because she had already sent them out to our emails a week prior (which was interesting because neither of us received an email and I had made it very clear when I went in that I didn't want to E sign I wanted to come in because there were a few services we were looking to add to the lease so we wanted to talk face to face.) So Annett gets on the computer and starts asking us questions about our lease saying she's pulling it up but "I do apologize our system is being so slow today it doesn't want to pull up your lease" but in reality it hadn't even been created yet (or sent to our emails) because they decided to keep putting it off. I honestly don't know what they did up there all day but it definitely wasn't anything to help the tenants! After we saw our lease at the bottom it said "contract generated on 04/17/17 (which was the day we were in there to sign) so she in fact didn't have it ready and lied to our faces when she said it had already been created and sent to us. I'm pretty sure they did this on purpose hoping their tenants don't pay attention to the cut off dates so they can screw them over with late contract renewals. This was just one of the MANY bad interactions we had with this office. It got so bad to the point where my husband and I started looking for a new place to live just weeks after resigning our lease because we were so unhappy here. We didn't care what it would cost to get out of the contract because we just had to get out of this place! Well fast forward a couple months and we got notice that a new management team would be taking over in the office and the old employees would no longer be there... we were overjoyed to say the least! Since this new management has taken over the vibe is completely different there is not a friendly helpful team that truly cares about your needs and it's just such a refreshing feeling to have that back at the Pavilions again! Aside from the office staff, building are nice and the property is well kept. Love the pool and it's never really crowded which is also a plus. I never have issues with parking. I feel very safe at this location. Maintenance is a 10/10! Anytime I've had a problem it is always addressed the very next day and they are so friendly and helpful when they come! If it wasn't for that hiccup with management half way through I'd be giving this place 5 stars. But I am definitely happy living at the pavilions again.
http://www.openvoc.eu/poi#coolReviews	1 (xsd:int)
rev:reviewer	Dominique

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