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  • I was invited to Hanny's for my first time by good friends that wanted to show us a good time. At first glance walking in, it felt fresh and new with class. First I needed to use the restrooms which is an experience with a mirror hallway and swank lighting, yet the bathroom lighting is so dark that I really wondered how clean it was in there. Which is odd because the area right outside the bathrooms is very well lit. I ignored my thoughts of the dark and likely dirty bathroom and went to our table. It took way too long to bring out the drinks and thin crispy pizza that likely took 5 mins to cook. And immediately as our food was all placed in front of us, some drunks on the floor above us poured drinks on us, which went all over my wife and all over our food and drinks. The waitress and manager said this has happened before and brushed it off like it was ok just because it was common. We actually had to ask for food replacement and drink replacements because they didn't immediately offer that to us! Insane! We made it very clear how unhappy we were about the treatment and so it was even more shocking that they only removed my wife's pizza from the bill. 6 of us there, all affected by the spilled drinks dumped on our table, and that is all they did. Comp 1 item and squeak out a forced "sorry". I have personally had much better treatment from just about any other place. I have had places remove an item from my bill simply because I didn't like the food. Yet this place has patrons dumping drinks and they didn't resolve the experience in a complete and professional way. And If the balcony there is such an issue for drunks dumping drinks, they need to fix that issue. They should have been more sincere in their apology and immediately told us that there would be no charge for the entire party, while asking that we please come back for a better experience. As much as I wanted to forget what happened and salvage the rest of our time as friends on what was otherwise an amazing night, instead I just kept thinking of my wife and everyone having a drink poured on our table and the dismissive actions.
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