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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • I have to share my last few experience with Frost Appliance Repair. Having the oversight of several apartments in the central Phoenix area we have had our fair share of appliance failures. I am always pressed on what is better try and fix or just replace again. In the same week I had two separate washing machine failures. Both were acting in similar fashion. I called Frost Appliance Repair. After telling them of my problem and giving them a description of what they were doing they told me that many time it will be less expensive to just replace the machine. One of our machines I felt may be repairable. The second I was confident the transmission was out so they said send them a model number and they would let me know what the costs might be. I scheduled them to a service call on the the one I thought might have a chance to be repaired and the told me the second that I was pretty sure was bad would cost more than a new machine to repair. We scheduled the service call for the first machine. I received a call from the the repairman while he was at the location. He explained the problems he encountered and with that information I determined it would be better to replace that machine also. Another bonus for me is I did ask them if it can't be repaired would they be able to sell me a used machine that they had in stock. They told me that they have elected to not sell any machine but just focus on giving great repair service. The reason I am so happy with this company is they were right up front with me about their work policy and ethics. If they make a service call they charge for that. If the machine can be fixed they deduct the service call from the repairs, not add it in. And if they feel the cost is of repair is more than what I could buy a new one they will make that clear. In the end I had them make a service call at $80. They took the model number of or other machine and told me the costs to fix the transmission at no charge. With the information they armed me with I was able to go out and find a super deal on two new washing machines at a price that that was less then what a repair was and now I have a full factory warranty on the new machines. I will have added Frost Appliance repair to my list of preferred vendors and from now on they will be my first call to either talk with me about the problem or schedule a service call. Their service was awesome, and they saved me money. I am not sure why there are these other negative reviews. I found Frost by seeing one of their trucks in my area when I needed the help. Before I called them I did look them up on Yelp and read the reviews before I called. I approached them with caution because of the review but my experience was the polar opposite of what these reviews indicated. That is why they have earned 5 stars from me.
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