I have used their fluff and fold service for about a year now. I am disabled and no longer able to do my own laundry. The quality of service provided is inconsistent. I send my own products because I have allergies. I send color catchers, liquid detergent, fabric softener and dryer sheets. If all the products are used as they should be, my clothes are soft and fluffy with a pleasant scent that lasts for a couple of weeks. Sometimes they are and others they are static ridden with little or no scent. Sometimes they are folded properly and even sorted to some extent which makes putting them away much easier. Other times they are folded so haphazardly that they should have just shoved them in the bag unfolded, since I have to unfold them and refold them. They end up wrinkled badly because of this. In addition sometimes they are not even turned right side out.
I can't speak to the quality of the staff as I send the laundry with my daughter to be dropped off and picked up when she comes back to take me shopping. I do know there is a gentleman there who helps her bring in the heavy bags from the car. He is very kind and she is grateful for his assistance.
I will continue to use their services primarily because they are in a convenient location and their price is reasonable. I do wish there was some consistency and pride in a job well done rather than just doing the bare minimum.