I am not sure that anyone that works at this company knows what the definition of customer service really means. The service is unfriendly, slow and the facility is filthy. I've used restaurooms in gas stations that are cleaner. Not to mention, they're not really inexpensive, in fact quite the opposite. We had planned to get glasses but after waiting about 30 min after the eye exam with 3-people ahead of us, we decided to just take the script and go. Now I find out after trying to order glasses online, that they didn't provide the PD (pupilary distance) on the script so we have to go back in to get that measured because when I called they said, "its not something we normally provide" - um but in order to get glasses you need the PD so what good is the script! I freaking hate this place!