I am indirectly a customer of this dealership because I bought a Vespa Scooter that they sold new. Here are the two issues which I have had so far that are directly the result of dealership not correctly handling the PDI and sale of this scooter.
The dealership neglected to register the warranty. I have been working with Piagio USA for weeks to try and get this issue sorted out and the warranty retroactively registered. The bike currently is not starting due to some mechanical issue and my local dealer does not want to touch it because they don't know if there is warranty on it (it is not "in the system"). It is very negligent of a dealership to not correctly register the warranty for a bike they sell in a timely manor.
The scooter has a carburetor. I would suggest that in the US, scooters tend to be vehicles that people ride for recreation and not everyday transportation. The E10 Ethanol blended fuels (found at most fuel pumps) are not good for vehicles like this. Scooters sometimes sit for a month plus and when the E10 fuel sits in the carburetor it turns to gum. The dealer was nice enough to fill the fuel tank during PDI - but was not diligent to find the Premium zero ethanol blended fuel.