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  • I brought my vehicle to Fletcher's to have them check the Check Engine light. The supposedly checked the computer and received a code and it turned out my catalytic converter needed to be replaced. 2 days later, I got my vehicle back (other repairs were made as well with no problems). As I drove away from Fletcher's, my 2005 Xterra sounded like a 1970 VW BUG! LOUD! I brought it back and they looked at it once again and realized they forgot to put a piece back onto to the catalytic converter. Problem solved. One week later, Check Engine light comes on. Brought my vehicle back to have check engine light looked at once again. They explained to me that one of the O2 sensors needs replacing, and did not ever say that replacing all 4 would be best. I was told after the repair was made for nearly $500 that the check engine light "might" come back on as the other sensors may need replacing as well. How much, I asked...$1100. Got truck back, 1 day later...check engine light on. A friend and I decided to change the other 3 O2 sensors ourselves and the parts cost around $400 (parts, Chilton's book, and special socket rental). I called Fletcher's just to make sure which of the O2 sensors they changed so we don't change a new one and when I told them I was doing it myself, they said, "OH! Don't do that yourself!" They explained that doing this will mess with the computer and I'll get a code saying that I need a new catalytic convert....yeah, you guys already did that. He still insisted that I bring the vehicle back in for them to do to the tune of $1100. My buddy and I changed the O2 sensors ourselves in 2 hours, to the tune of $400. Saved $800. Check engine light has yet to come back on and I passed emissions. I learned an expensive lesson. I will not be going back to Fletcher's again. I give 2 stars because the other work they did to my car was without issues.
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