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  • My adjuster was incompetent.My car was totaled,my daughter was rear ended, and the other driver admitted it was his fault. He was an Uber driver trying to get somewhere with a client in the car so he could get another fare, not taking in to consideration he was not the only driver on the road. Progressive wanted to put this through as a no fault accident, which I don't know why, it means they will be paying for my totaled car and it would affect my 16 year old drivers insurance for a long time if not forever. they rushed us to sign papers and we did to find out that they "misplaced' the papers so my loan wasn't paid off. The only reason I even found this out was because I called after 20days to find out why my loan hasn't been paid off, and was assured the checks were in the mail. Again they wanted us down there ASAP and could not comprehend my 5 children who come to town once a year were starting to come and I refused to take a few hours away from my children to sign papers they misplaced. They could not understand my anger including the fact I did not want 2 loans out at the same time.They would not answer any reasonable questions I had, I'm not in the insurance business and I don't find it to far out of line to ask questions, especially since I have had another car totaled and the process was so different and as pleasant and losing a car that was'nt your fault could be. This took me to social media to state the facts and I have to say they were right on top of that except they had the same rude people call my house. They actually threatened me, I was told they would leave me with out a rental car. This smelled like nepotism to me, unless they really don't care how unintelligent or being able to talk to people ,most of who are upset. didn't even matter I was a customer for over 20 years, but they thought I should keep my insurance, it was the only car I had insured with them, so I would be paying close to 500 dollars to insure nothing I'm pretty sure that was for their own benefit even though they said my rates would go up if i cancelled and tried to come back. I felt like I was using one of those discount agencies.
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