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  • Titled "The Non-Experience/The Internet does not like the Brant House"! Here is a different kind of review (not club related, rather restaurant but also really poor). Booked today online for a 5:30 PM dinner for 1 (Winterlicious) to experience Brant House as a possible venue for a corporate event for approx. 75 people. I booked online using 'Open Table' technology. Had my reservation confirmed and a copy of the confirmation email with me. I arrived at 5:25 PM and the woman working the front/desk reception today at 5:30 was beyond words. She certainly looked great in her Chinese New Year attire, but the compliments end there. I shared that I had a confirmed online reservation for today at 5:30 PM. She seemed stunned/incredulous that this reservation did not show up on the piece of paper in her hand. She actually asked me if I was certain that I reserved at the Brant House. (Yes). She went on to say (this is hilarious) "the internet is not very friendly to the Brant House"; she was pretty clueless regarding online reservations. She made a big production of seeing 'if she could fit me in'. At this point I am thinking 'geez, don't do me any favours, I have a CONFIRMED RESERVATION.' She offered no apology for the mix up (grumpy Internet that doesn't like the Brant House ;-), and offered me a seat at the bar, or get this - a spot at a table for a massive group - me alone at a table fit for big group. I moved on, she didn't care. For certain I won't be back and not one of my corporate clients will see the inside of the Brant House. Really shabby. Hey Brant House -- heard the economy is still hurting and everyone has options. PS If you offer online reservations, you might want to understand the technology. The Internet is not a 'person' who doesn't like the Brant House. It is here to say, good idea to figure out how it works.
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