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| - ****Watch Your Pennies, and Your Dollars***
Reserved a standard car w / no upgrades and unlimited mileage for a trip. Prior to reserving, I joined Hertz gold plus rewards to get any additional discount available. Arrived at hertz, lobby was packed. A woman walked along side the line and asked were there any gold plus members. Of course I said yes. She informed me that I didn't have to stand at the back of this line, I could go to the gold plus member location. So off I go. Walk into the booth, sales person asked my name and said you can pick up your car at at #'d stall. That was easy!
Get to the car, it looked fine as far as I was concerned. I get to exit booth where they electronically scan your vehicle before leaving lot. At this point the attendant asked if I want to prepay for gas. Not being a frequent renter of cars, I ask...How does that benefit me? She says that when I get back, "We will fill the tank up at a rate of $3.11", which is cheaper than the street. I agree. There's no price quote before they run my card. I get a long folded receipt, my mistake was in not trying to hold up the line, knowing what my daily rate was, I didn't look at it. I get home and look at the receipt...WAIT A MINUTE!!
I was charged for a vehicle upgrade, SiriusXM radio and $60 bucks for gas prepay.
I call the Hertz center where I got the car from, explain to them what the discrepancy was.
This "CHICK" on the phone says "well why did you leave if it was wrong?"
I try to explain to this "BIRD" that I reserved what I thought was a Nissan Altima, Or comparable car, a standard vehicle. I received a Chevy Malibu which as far as I am concerned was a standard vehicle. It doesn't list anywhere on the vehicle what class it's considered nor does it list upgraded features. On top of that, you don't get the detailed billing statement until you're two(2) tires off the lot!!
She ask me to hold, I get transferred to their corporate office. The individual says she doesn't know why they transferred me there but she will have the supervisor from the location call me. I wait about an hour, then drive back to Hertz. I explain again!! I was very clear in what was wrong. The attendant says "well, the system says this is what it is". I tell him that I don't care what your system says. I have an emailed confirmation with all the terms I agreed to. He asks to see email. I show him and he says o.k. Makes changes to the system and gives me another long folded receipt. I go through it and I see he did take off for the SiriusXM radio but not the vehicle upgrade. I approach again and explain that my confirmation was at a very specific daily rate for a standard car. He asks to see email again and says well you have a full size car which is more $$. I say "then give me the standard vehicle at the rate I originally agreed to". Needless to say, I kept the same car at the lower rate. This was more of a pain in the butt than I care to write.
Upon returning the car, just knowing that the tank was about $15 - $20 bucks shy of being filled that I would get the difference back @ a rate of $3.11 per gallon.
Wrong again!! Now I was explained the add'l $60 deposit differently, Now it is for the convenience of them filling it up, no matter where the tank was. When I questioned it, the attendant starts talking about.. because you went over 100 miles a day, so forth, and so on, just jargon! I explain that I had unlimited mileage. I get more jargon.
It cost me an add'l $60 bucks for the "Gas Tank Riddle" when I could have filled it up just outside the airport for no more than $20 bucks. This is after the hurdles I already had to jump through to get the price I was originally quoted.
Overall, it was not a good experience!! After reserving at a specific daily rate, I was left feeling like I just played poker at the casino... and only my money was on the table.
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