Unbelievable. Placed an order for a simple item that they had in stock. Tried to pick up that part that I ordered 30 minutes prior to showing up and was told that it could take a "few hours" for the part to be pulled. I didn't know parts people had to go into the bowels of Narnia to grab something they have in stock. It's horribly inconvenient and this will be the last thing I ever order from them. When you need a part, the store has the part, it should be available for pickup within a reasonable amount of time (10-20 minutes). No wonder they don't score well on Yelp.