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| - As someone who volunteered for this fiasco, rather than running in it, I noticed quite a few problems, which I detailed in a letter to Competitor Group. (No response, of course...)
1) At one point I was asked to guard a barrier to ensure people did not get into the finish line area, and was told to send people the long way around (20+ minutes of walking, since you had to wade through all the runners exiting the secure area)... That would be fine, if they didn't try to keep family members from getting to their relatives in the medical tents when there were emergencies. I actually had to get an EMT to override a staff member's decision to get a man to his wife in Medical Tent 1.
2) A man face-planted right near the finish line, and was having a heart attack. Medical personnel was called apparently, and no one showed up for several minutes. A man came up to me panicking about it, and I actually had to track down EMT staff to go help the guy suffering from a heart attack.
3) Staff members constantly gave conflicting information. This was nothing short of a cluster-fuck.
4) Volunteer coordinators at the booth were rude and unhelpful. After asking 3 times where the group I had come with was, I finally said to the person "I'll go find them myself." because she kept trying to herd my husband and I into a fenced off area behind the volunteer tent. I later found out that they had kept several people here for well over an hour... so much for being understaffed on volunteers. They also repeatedly yelled and screamed at volunteers who arrived later during the marathon due to their work schedules.
5) The secure area was very small, and shortly after the first few people crossed the finish line, there was a huge wall of them coming through. This has been complained about in enough reviews.
6) Volunteers were lied to by Competitor Group. We were promised a "delicious dinner buffet at Mandalay Bay" for our efforts. What we actually got was not being informed about the food being put out, and it was just some stone cold/rock hard pizza, cold chicken fingers and some room temperature coffee.
7) Staff were unaware of what races the handicapped marathoners were running, and so volunteers were instructed to rush over to them and give them their medal when they arrived... except... they were given half marathon medals when they did the full marathon. Very disrespectful.
I definitely do not think I'll be volunteering there again. I feel even worse for the people who paid money to participate in this... :(
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