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| - I visited this spa in March during a trip back home to Vegas. I really liked this spa, especially the jacuzzi area. I checked in at the front desk and was offered a tour around the facility when I informed them that it was my first time at Spa Mandalay. In terms of customer service, I thought that some girls really went out of their way to be helpful, but others didn't seem to care. They had some refreshments at the front desk which included fruit, lemon water and cranberry pineapple juice. I loved that they had little to-go cups with lids, so I could take a cup of water or juice around the spa with me or on my way out.
I spent the time before my treatment hanging out in the whirlpools, sauna, and steam room. The whirlpools were amazing! They are very beautifully crafted with fish shaped fountains that dribble water into the pools. It was so relaxing to kick back and listen to the running water. The pools are also very large, with 1 large tepid pool, 2 huge hot pools, and 1 small cold plunge pool. I tried all of them! There was plenty of seating around the pool area with a bowl of cool cucumber slices and plenty of magazines. I went in the middle of a Wednesday afternoon, so I didn't have to fight for a chair. The sauna and steam room were okay, but nothing special. I liked that the steam room was fairly large and not entirely filled with steam. It took away the claustrophobic feeling that steam rooms sometimes give off. The sauna was a little small, but plenty warm. The smell of eucalyptus and cedar were missing from those rooms, though. There were baskets filled with cold water and icy towels near the steam room and sauna, but they were a little hard to find.
My treatment was great. i got a 50 minute Desert Stone Massage. The oil the therapist used smelled great, and it was a very relaxing treatment. My therapist (I believe her name was Grazia) was very nice but not overly talkative. I was incredibly sad when the 50 minutes were up, because I have not felt that relaxed in a long time!
I took a shower after my treatment, but it took a few tries to find a shower that was fully stocked with a towel and wash cloth. It was easy to see that some showers had been used or had linens taken out of them, but the staff didn't seem to be in a great hurry to restock them. The vanity area had tons of amenities and space. The only thing they didn't have was eye makeup remover. I decided to spa here on a whim, so I forgot I was wearing some heavy mascara before I got it wet!
Overall, I would gladly return here if I was on the south end of the Strip or if there was a promotion going on, but there are still some other Vegas spas I would like to try.
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