It's hard to believe that any restaurant could ruin something like fries and a Diet Coke... but then we came to Mad Hatter's for trivia night. I don't normally write bad reviews and I hate doing this kind of thing, but this place really stood out as really poorly run. The fries were soggy, saltless, and had to be dunked in ketchup to be made edible. The Diet Cokes were flat - and worse, when I complained the manager said it was a common problem and that the waiter must have gotten it from the back. If it's a problem that you know about, tell them to not get it from the back or fix the machine - there's no reason to serve your customers flat sodas. They also didn't seem to have half of the stuff written on the menus available, and the food our friends ordered seemed so bad we didn't feel tempted to order anything else. Then they never brought our check, we had to go to the bar to pay.
There's a general feeling of malaise there - none of the servers seemed to care at all. They didn't bring napkins or silverware, check on us, and didn't greet us and instead barked at us to see our ids (we're over 30) when we first sat down. There was one person who seemed to be the owner who was trying to make it better, but he seemed way over his head. I'd give this place a wide berth and pursue your trivia another night elsewhere.