Be sure that a representative accompanies EVERY customer to do a walk around of the vehicle before allowing them to leave the lot. We were told not to worry about noting all of the dents and scratches, that it wasn't that big of a deal. The vehicle was covered in little X stickers, including the area of a large swipe of paint across the passenger side door. Yet when I returned the vehicle I was blamed for hitting a pole and lying about it. I was trapped in a situation that could have been avoided had the representative simply accompanied me to look at the vehicle during the walk-around. I appreciate that U-Haul "took my word" for the situation, but I do not appreciate being trapped and blamed for an act I simply did not commit.
This is the third time I have used U-Haul and the third time I have had an unpleasant experience.