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  • So we went to Jersey Mikes for lunch today. My boyfriend went and picked up lunch, brought it back to our shop. As i was about half way through my Philly sub i bit something hard. So as anybody would do I pulled it out of my mouth and as you can see it was bone/cartridge. So needless to say I called the store. Spoke to the manger Lacy who said that is not possible, our meat is brought into us. I said I don't care YOU SOLD IT TO ME. I told her i can bring you my wrapper, and the receipt to prove we bought it from you. She said well when you can prove it, call me back!! Wow what great customer service. She was unapologetic, basically called me a liar! This is horrible customer service!! So I thought I would share my horrible experience with this place. I will be headed down there with everything and see what happens then!! So I returned to the store with the bone, and receipt. She told me this is from their peppers and it happens from time to time! So wait a minute this is from peppers yet has meat and fat on it??? this happens from time to time? THEN WHY DIDN'T YOU SAY THAT ON THE PHONE AND MAKE IT RIGHT? Instead you called me a liar, and provided zero customer service. She said it was against their policy to refund any money because we had used a coupon on one out of 3 of our sandwiches! I was a little frustrated and speaking firmly but she asked to me to quit yelling at her or I would have to leave the store. she was worried about what the other customers would think. Ummm lady how about the customer right in front of you? Ugh... At the end of this horrible experience i received a refund, and they lost a customer who works across the street and the business we would have brought.
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