This review has nothing to do with the food. The staff here is terrible including the supervisor in the maroon shirt that always looks angry! Most are unprofessional, dirty, and grouchy. They let their regulars cut, they get nasty with each other in the middle of ringing you up, they burn their bagels sometimes, and not to mention totally violate FLSA. I had one person in particular make my sandwich and then sing that they love working during their break. Are you kidding me?
I've submitted two complaints on their site... one for ordering a southwest turkey sausage bagel thin sandwich only to return to work with an asparagus mushroom sandwich (exact same thing happened to my friend; we went together) and then because they served me a sandwich on a burnt, stale, cardboard cracker bagel. I've received a coupon for a free sandwich each time.
The only reason I go back is because I can get here and back within my break and/or lunch and when I'm lucky enough... the guy with the ponytail is working. He is super friendly and makes the yummiest sandwiches so kudos to him!