It's totally understandable to give this place 1 star reviews as restaurants like this can be hit or miss. When we go we always ask for Darlene, and she always uses one of the 2 cooks for our orders. We tend to go on the weekend around lunch. She knows what we like and how we like it, and will champion our breakfast requests before it makes it to the table.
The sweet iced coffee drinks here aren't anything fancy, but after about 3 of them you are borderline delirious due to the amounts of sugar and caffeine coursing through your system. Pies are always delicious, and we tend to get a slice to share between us after breakfast. I mean, really. It's PIE!
While I tend to think of Village Inn as more of a 4.5 star diner, some of the staff can be either overwhelming or lethargic at times, so we always ask for Darlene because of how good she is. In the event you do ask for her, be descriptive about how you want your order. She takes notes and will follow through. The staff are otherwise very friendly, the management always has a smile, and my meals are always predictable. Just the way I like my diners to be.