Okay, upon entry, no greeting. I approach the counter and place my order. After waiting 18 minutes , my order arrives and it's not the way I ordered it. Instead of waiting any longer, I eat the burger. It was ok at best but nothing to brag about. Fries were lukewarm at best and considering the 18 minutes I waited, they should've been piping hot! At these prices, they may want to really step their game up. Enhance customer engagement, suggestive sell and most of thank your guest for patronage of your product. I could've gone elsewhere and not only received better service, but it wouldn't have been a disappointment. I'll return just to give you another chance to redeem yourselves but YOU BETTER BE ON YOUR A GAME!!