I took a tee shirt into this business that I had done and asked if they would be able to do the picture and lettering. Barb told me that since the tee shirt was only 50% cotton it would be better for me to do the picture myself. I asked if the pictures should be put on before the lettering. Barb said that would be fine as they would protect it. I returned with 7 shirts the following day, lettering was selected and the shirts surprisingly were done it less then 24 hours. I happily left only to get home and see that two of the seven shirts had the picture melted and destroyed. Upon calling the older man told me that it was basically not their fault the material was inferior,etc. So I had to ask for a refund for those two shirts, he offered nothing until I asked. Upon this I was told I would need to return to the shop and he would refund the money. NEVER, was there an apology or acceptance of any blame on the shops part. My goodness, it is a tee shirt, do the correct thing, take blame and apologize. I will not return.