| rev:text
| - I just left this establishment, and I'm going to be very honest when I say I'm extremely disappointed. I've been going to Symposium for over five years, and though I've had good experiences in the past, tonight was almost shocking. We arrived at 11 pm, and the place was no where near busy (~5 tables, mainly couples, all of which had already received their orders or were in the process of paying). To begin, it took our waitress 20 minutes to come back for our order after seating us. Actually, she never did come back, another waitress had to take our order and apologize on her behalf. She did not seem the least happy to be working there tonight, nor did the other 3 waitresses (not short staffed when considering the number of clientele). After taking our simple order of two specialty coffees, it took another 20 minutes for them to arrive. It wasn't so much the lengthy process which upset me, but rather, when our coffees arrived, my partner's was half spilled out of the cup (to which I made a comment but the waitress didn't seem to hear) with majority of the whipped cream melted down, and my coffee arrived stale and lukewarm. I asked to have another one made, this time hot, and again I had to wait a lengthy amount of time for my coffee. When it finally arrived, the coffee looked nothing like my previous order, so I asked the waitress to clarify if this was Spanish coffee. She replied with "I don't know." I tasted it, and I can say it definitely was missing the creme de cacao (the drink only requires three ingredients...how do you mess that up?). Though I would normally say kudos to restaurants that send out a manager to fix an issue promptly, within 10 minutes, I saw from across the room a man walking - and maintaining eye contact with me - with body language that just screamed arrogance. He swayed up to our table, placed one hand on it and his other hand on his hip, and didn't even ask what the problem was. I asked him if he was the manager, and he replied with, "I am one of them," and I told him immediately that this is the second order of my coffee and that it was not correct. With barely a care, he said it was correct, and that he watched the waitress make it. I commented that it tasted nothing like Spanish coffee, let alone their own original order, and without offering any solutions other than "do you want something else?" he gave me a look of "so what do you want me to do about it?" I told him I wanted it removed from the bill and that I would not be drinking it. My partner quickly finished his order so that we could leave and salvage what time we had left in the night, yet it still took another extended period of time to get our bill! When it did arrive, the bill showed a charge for my partner's drink, and TWO Spanish coffees! Were they really going to charge me for the two orders which they had messed up (in actuality was ONE order) if I hadn't asked for it to be removed? We swiftly paid, and hightailed it out of that establishment. Though it's tempting to give this place another chance because of good experiences in the past, the attitude of the manager tonight, whose name I learned was Minh, was just below standard for any level of food service. It probably explains the low morale of the waitresses working tonight, and the small number of clientele on a Friday evening. Very disappointing indeed.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)