I was passed to Anum Bhatti when I inquired about the option of buying my ex out of our investment property and taking over the mortgage. I provided him with all the paperwork he asked for and then...he ghosted me.
I followed up after a week and got no response. It took 2 days to get approval for the original mortgage.
This doesn't bode well for when we need to renew the mortgage at the end of the term, so it makes simply selling and being done with RBC a more attractive option.