| rev:text
| - This review is mainly for AZ Exterminating's customer service team and billing department.
I was using AZ Exterminating for service at one of my rental properties, which went smoothly - until it was time to pay. I provided my credit card information on multiple occasions to their billing department and requested that they keep the card on file and automatically bill my card after service had been completed as I do not always see the invoices right away (if at all) - they are left with my tenant. Unfortunately, after one of the crazy Home Depot/Target credit card breaches, my bank had to issue me a new card number. This is where the problems began and never ended. I called AZ Exterminating to provide my new number and the representative "wrote it down", I received a message not 4 hours later that she had accidentally shredded the number and could I call back and provide it again? So I did. I also reminded her to keep that new number on file and bill automatically. Skip to the next service - now AZ Exterminating is calling me to tell me I am past due. Of course, they didn't have my credit card on file. This happened after each subsequent service. On my final call to them, I told them to cancel service and I would find a company that was easier to pay.
Apparently, they went to my tenant's property one additional time (on the day of the call) and I was not made aware of it. Instead of charging my card, they began sending letters (so they say) to my tenant's address - even though I had provided my telephone number, billing and mailing address when I set up the landlord account. They then sent my account to collections and what do you know, they finally sent the letter to the correct address this time!
After calling them to attempt to straighten out the issue and pay the outstanding balance and receiving some of the rudest customer service I have ever experienced, I asked to speak with a manager. The representative placed me on hold and transferred me to their collection company! I called back and requested a manager and was told no one was available. I then asked to have one call me back, which never happened. I finally gave up, because a bad corporate attitude like this comes from the top down - so what is to gain? I called the collection company and paid the bill (the representative I spoke with was not surprised by my experience, by the way).
Honestly, if this company billed and charged cards properly they would probably see a nice little bump in their revenue! With this type of practice, they are handing money over to a collection company for no reason. I would have paid the bill immediately if they had contacted me properly, or better yet, charged the card I had on file.
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