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  • Absolutely horrible customer service! The first time I had went to this new location I got my sandwich drove all the way home only to realize it wasn't even my sandwich it was someone else's. I had to drive back and get a new sandwich. The second time I went here my husband had called in our order. I drove all the way home only to see that both of our sandwiches had no lettuce or tomatoes on our Phillys. I checked the receipt which clearly states lettuce and tomatoes for both of our sandwiches. So my husband calls and tells the manager Aarin that our sandwiches are wrong and we're not about to drive all the way back. He said to write his name on our receipt and next sandwiches would be free with our receipt. About a week later we decided we wanted to redeem for our two free sandwiches. My husband calls in the same order and tells them about the name and receipt and the manager is working so he agreed and said ok. I drive there only for the manager to tell me that he spoke with the General Manager and he can't honor our two free sandwiches that he had originally said we would get. I was dumbfounded and I asked why he said because he personally made our sandwiches that evening and he knows for a fact that he did put lettuce and tomatoes on our sandwiches. Bold faced lied to me! I said no I swear there was no lettuce or tomatoes. He said no I swear I put them on the sandwiches and two other co workers seen me put it on the sandwiches too. I couldn't believe this guy. I can pay for my sandwich I'm not trying to get a free sandwich merely just you honoring what you said after you messed up on our $38 order. If he swears he made them correct then when my husband called he should've said something then and not promised new sandwiches because I would've drove back to the store to prove to him there was no lettuce or tomatoes on either of our sandwiches. I will NEVER go to this location again! 3rd time was the charm. I know I'm not the only one that has been effected by their poor service!
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