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| - My oldest daughter got her wisdom teeth removed by Dr. Swanson & we really liked him. That was about three years ago, & that's the only reason I gave three stars. I really like the doctor. I give one star to the office.
Fast forward to 2017- My other daughter needs her wisdom teeth extracted. It was a no-brainer to choose this office again. I called to schedule an appointment & was told by the office staff I need a referral (I didn't need one for my other daughter & had no problems with the front office last time). I said my insurance doesn't require a referral & I didn't need one last time. The lady on the phone said they needed it "So the dr knows which teeth to remove." Well lady, I said wisdom teeth. She also said they need an x-ray. Don't they normally do a pano?
I called our dentist & told them the oral surgeon needed a referral. They normally refer to a different oral surgeon (who I wasn't crazy about when we did a consultation) & won't refer to oral surgeons they don't know. She also told me that the only x-rays they have are bite wing & that won't help the surgeon.
I Called back oral surgeon, told them my dentist won't refer because they aren't familiar with their office/the doctors (fair enough in case something were to go wrong) & they have no X-rays that would help them.
Again I'm told I MUST have a referral and X-rays, I said my dentist only refers to doctors they know and I do not have X-rays. I was told to have the referral written out to "whoever" & it didn't matter as long as I had one. Huh?!
So, I called my dentist back, told them I just needed any old referral to any doctor they wanted to write on it. The receptionist at my dentist's office called bullshit on all of this, but agreed to fax one over to them. She said she'd fax it over, and I should call them & make sure they got it, then call her back.
Again I called Dr. Glyman/Swanson's office- I said that my dentist had faxed over a referral as they requested & could they check to see if they got it. I'd like to schedule an appointment. The lady on the phone put me on hold, came back on & said, "Yes, we have it but it's sort of cut off & blurry so it won't work, and you didn't send X-rays."
OMG. At this point I said, "Obviously you DO NOT want my business!" I had called back & forth at least six times. At this point the lady was completely rude. I told her I understood that she was just doing her job but this was unbelievable!
I will take my business elsewhere. Sorry Dr. Swanson, I think you're a great guy but your office staff was rude & ridiculous.
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