I will never return to this Panera and the current manager should be replaced.
I ordered two soups and one cookie. The cashier told me they were OUT OF COOKIES after offering me one for 99 cents. The MANAGER was standing behind her and told me that they were not out, but that they had just come out of the oven and had not been frosted yet. AND he would not even go out of his way to frost ONE cookie for a customer because he was too busy placing his OWN order!!!!
The soup I ordered took over 10 minutes to fill two small bowls because the employees were just standing around chatting. As I walked out with my order, the same manager who could not be bothered with frosting a cooking stood at the door, in my way of exiting the place, to talk to an employee. In that time, he could have frosted about 3 dozen cookies!! Nice customer service. This Panera is also really dirty, by the way.