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  • I reserved a luxury vehicle (300 or similar) , instead, I was told the only thing available was a Maximum. Being that I didn't want to make a big fuss, I agreed to take it. Upon arrival to the parking lot number we noticed there was an Impala....not a Maxima. (Note: read your receipt). The car had many noticeable scratches from afar and dirty. My wife and I went back to the service desk and told him the vehicle was unacceptable. He said there was nothing he could do. I politely asked for a manager. After seeing we were not going to settle for anything, the manager put us in a Charger. The charger had a bad, stale smell, the interior and exterior was dirty, but all in all it was much better than the Impala they tried to put us in. I will not rent from this particular Avis again nor will I recommend to others.
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