We have eaten here several times and really enjoyed the food. Tonight, we stopped by and ended up not eating. We expected that they would be understaffed, though the two employees were not prepared for how busy it was. While ordering, they must have thought the customer behind me was there with me, she took his order at the same time and had him pay before me. She already missed half of what I ordered, even though I repeated myself 2 or 3 times. I was already watching closely because I watched the guy at the cash register start handling food after taking money from another customer without washing his hands or at least changing his gloves. The person making my food did the same thing, took cash and then started to make the rest of the order, without washing her hands or changing gloves and had touched all of the bread that was being kept warm on the grill. At that point I was done and we walked out.