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| - Be extremely wary of leasing with UG, in my experience they are one of the worst, if not THE WORST leasing agencies on campus.
My lease with UG officially ended last month and I have nothing good to say about my lease with them.
1. I will reiterate what others have said, while they are kind to you when signing the lease initially, they give little to no consideration for the post-lease signing period. Don't fall for their trickery!
2. Upon move in, the entire apartment was filthy. There was a copious amount of dust, scratches all over the floors, the fridge and cabinets were clearly not cleaned and had some sticky residue built up inside, the stove and oven had not been cleaned either... worst of all, while the unit had plenty of windows, more than half of them couldn't be opened. We cleaned the apartment entirely ourselves as the management didn't respond, and eventually we called to request the cleaning of the blinds (which had been grayed with years of dust built up) and the fixing of the leaking bathroom sink. They hardly cleaned the blinds and the sink remained leaky the entire year.
3. Maintenance: I've unfortunately had to call maintenance for many different causes, most often for the plumbing and heating during the winter. The rudest awakening was returning from winter break to see that someone had come into our apartment and opened several windows and tampered with the fire alarm. Nothing seemed to be missing, and I suspected it was the maintenance as they have previously entered our unit without notice or leaving a note that they had been there. The windows could not be closed and my roommate and I dealt with a few days of freezing cold blasts from the outside, including in our bedroom until the office opened again after the weekend. I called UG and they said to call the cops because "it couldn't have been them"... doubtful. Second worst time was when I came back after a few weeks of being away in the summer and found that the toilet was not flushing, I called maintenance everyday for nearly a week until they came to fix it, imagine not being able to stay in your own apartment because the toilet wasn't functioning for that amount of time. I wasn't about to pay for the plumber as these basic fees are already included in my lease. Finally, third worst was when I awoke to the sound of a plumber who had entered without notice and was tampering with something in our bathroom one morning around 9am. I had neither called them or heard any knocks (I am a very light sleeper). Pretty sure these intrusions are illegal.
4. For the first month of our lease, we were new to apartments and my roommate went to the office and dropped off the check for the next month of rent. The clerk there claimed to review the check and said it was fine. However she had forgotten to sign it and the clerk simply let the rent become overdue as the check was invalid, they didn't contact us to notify this and then charged a late fee of $50. Completely rude and inconsiderate.
5. I finally received my security deposit, only to see that they took nearly $300 for "painting" and over $100 for cleaning. We cleaned our unit thoroughly; it was 10 times better than the state it was in when we moved in. We did nothing to the walls and there should not be a charge for painting, this is not included in the contact. A fine example of campus agencies trying to rip off poor college students. I am waiting to call about this but apparently "their manager is out of the office and they'll call back at their earliest convenience"... yeah right, I will have to visit the office myself sometime to get any money back.
Lastly, I would like to advise prospective leasees with UG to rethink signing, even if the unit you're looking at is cheap.. pay a bit more for better service and a better experience.
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