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| - Don't come here unless you have time to go inside and eat. My dine-in experiences have always been enjoyable... service is fast, food is good and made to order, and the price is right. However, the last three times I've been to the drive thru over the course of about a year, my order has been wrong EVERY time. It's not even like I'm making ludicrous requests... one of the previous orders they got wrong was a standard steakburger. I didn't specify anything special. She said "everything on it?" and I said "yes." Got home and there was NOTHING on it. Not even cheese!!!
This most recent time, I sat in the drive thru line for 10 minutes just waiting for the car in front of me to place their order. No one was coming over the speaker to help the poor guy. Once I placed my order and paid, the girl in the window told me to pull ahead and wait for my order. I waited almost another 10 minutes before she came out with my food. What was most interesting to me is when I was still in front of the drive thru window, I could see two employees just standing there with their backs to the grills. For as busy as they seemed to be based on wait times, I'd think their priorities would have more to do with churning out orders than socializing.
Anywho, one of the items I ordered was a double steakburger without cheese. The girl at the drive thru confirmed this when I was placing the order and I stressed "no cheese. Just lettuce, tomato, pickle, and onion" which are the standard fixings. I get home and open the order... lo and behold there is cheese on the burger. Luckily the request was due to preference and not an allergy but it's still extremely annoying to wait so long for your food only to have them get it wrong. I even checked my receipt and she neglected to enter the request in the first place. I probably should've got into the habit of checking my food before pulling away, but after 20 minutes I really wanted to give them the benefit of the doubt.
Lesson learned.
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