Came here today with the Ol' dad after a couple days of spring training games. I fell in love with Chicago last year, & what's more Chicago than a hot wet Italian beef sandwich loaded with sweet & hot peppers?! Love at first bite, the place is a small family owned, cash only business. It's old school and I love it. Nothing fancy, just good ol' Chicago eats! I didn't experience rude customer service, actually quite the opposite. I will be back in a couple of weeks to share this gem with my husband. We love our Italian Beef, and this place does it right. Oh, and their chili cheese fries were amazing also.