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  • Walk in to this place and it's just a hot, muggy unorganized crowded mess. We ordered and then waited and waited and waited- for 55 minutes to be exact. It would be like going to Dairy Queen ordering a blizzard and then the person behind the counter saying- thanks for your order now go find a place to stand and we'll call your name in about an hour to come pick it up. The problem is this is ice cream not a meal, almost an hour is just plain ridiculous. It was annoying and irritating and while the ice cream was ok it wasn't anything special. The concept seems cool, they make it in front of you, but put into practice it simply doesn't work. There are 3 people making the orders and each order takes a bit - so it backs up to no end. The portions are beyond skimpy, they pour about 2 to 3 ounces of liquid onto a cold counter. It freezes and they roll it up with a spatula. It appears to take up more space in the bowl because it's rolled but in reality there's hardly anything there. Over $11 for a small and a large- it's a total scam ripoff. As we were walking back to our car there was a woman sitting on the sidewalk (probably for some fresh air) with some kids waiting and leaning against the building. As we walked by she asked if it's worth the hour wait- we said, NO not at all. To the management here is a tip- if you're going to make your customers stand around in a crowded room for an hour how about turning on some air conditioning so your customers and your employees who are making the product aren't dripping sweat. The rag that the one employee was using to wipe the sweat from his face and neck and then tucking it in his pants was very appetizing. An expensive long wait ripoff. NO WAY I WOULD EVER GO BACK!!!!!!
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