My boyfriend and I get zoup about twice a month. We usually go to the one on Harvard, but tried this location since we were in the neighborhood. When we walked in, maybe 3 people were in there and no one greeted us. We ordered and sat down. Then they brought us out combos, which both sandwiches and one soup was wrong. I asked for them to be remade. Which took about 10 minutes, and they came and asked what our order was again. We had to say our order 3 times. Once he gave us the new sandwiches, mine was still wrong. I just didn't say anything. Shouldn't they have rang it in correctly? I understand mistakes happen. But they barely cared and then messed up again....... I'll stick to the Harvard location!!