Soup broths were good... Food seemed fresh...food came out fast... However other service was not good... We had to hail someone down each time we needed something (water to drink... Water for our soup, extra chopsticks, etc)... My husband had to go up to the counter to get service at times... Restaurant wasn't full at all at that time... At $27 per person on weekends plus soup base, it definitely isn't cheap... They also charged $14 for my 4 year old son which is high since other hotpot places in markham either charge $6 or he's free... They didn't even ask how old he was... Wasn't anything that stood out to us for us to return again...