Well, well all I had to do was pick up our ford transit after waiting 2 1/2 weeks for them to fix so I was fine cause it was just a pick up for me, BUT the staff there was so rude upon arrival I wanted to punch the guy in his face, I asked him when I went in I am here for a pock up and he looks me in the eye ( not on the phone or doing paperwork mind you) and just points in a direction not saying anything at all and I ask simply "uuhhh where?" And he just kept pointing and said no my area. WOW CUSTOMER SERVICE 101 I GUESS, what ever happened to service really.