I recently was in the market for a cruiser, but being that I am very tall, this is not the easiest task. Mary and the great folks at Bike Barn helped me to identify two separate 'tall' models of Electra bikes. The one I originally decided on actually didn't fit me as well as I'd thought it would, but even after they had to special order it, they took the bike back and we exchanged it for the other option. They exhibited phenomenal customer service and were a pleasure to do business with. You have a long-term customer for sure, Bike Barn! Thank you.