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  • Let me start off by saying I am the BIGGEST Fan of Char-Grill. I grew up eating Char-Grill in Raleigh and my husband and I used to drive 2 hrs some weekends just for a Hamburger or Hot dog in Raleigh. So i couldn't have been more excited when i found out one was finally coming close to Charlotte. I went to Char-Grill on Saturday and ordered 2 hot dogs both with Chili on them as well as an Apple Pie (My Favorite). At the restaurant i opened my Apple Pie up only to find a Fried FLY was attached to my Apple Pie! So i immediately took it up to the manager to show him the PIE with the FLY! He made sure none of the other customers saw this, quickly disposed of the evidence and said to me "Sorry there are a lot of things flying around back here trying to beat the heat" and handed me another apple pie. When we got in the car i told my husband, wow that was rude he did not even offer me an Apology! I wish the story ended here but no it doesn't. Within an hour I was on the toilet! By hour two I was on the toilet as well as with a Bucket in front of my face. I decided to call them once i was finished and tell the manager that their food had given me food poisoning hoping that this time someone would offer an apology up. Again I was wrong! Instead I received a "Oh...well we have not received any other reports like this. Maybe it was something else you had earlier. Okay, well let me take down your number and IF we receive another food poisoning REPORT then we will give you a call back" I was FLOORED. I could not believe what i was hearing. Everything at Char-Grill is made to order so if something was wrong with my Order then wouldn't i be the only one to Report such a thing!? I never received a call back so on Monday i called again and requested to speak to the Store Manager - brace your Seats for the response i received out of him. " Our hot dogs as well as chili both have MSG in them. Maybe you are allergic? I said no i am not allergic. Okay...Well the reports i am seeing that were reported that day tell me that our hot dogs remained at the correct temperature as our chili" He proceeded to give me a 10 minute lecture on the reporting of what temperature his food was at in stead of just simply coughing up an apology! I have never heard of such nonsense and incompetence from any restaurant establishment before. Instead of just offering an apology and or a refund whether they thought their food gave me food poisoning or not! I would have never reported this, but instead to first blame it on something else i ate. Or give me a 10 minute food lesson on the history of hot dog temperature! Was not the correct response. I WILL NEVER eat at this Char-Grill if any Char-Grill every again in my Life. It is a shame that this Restaurant has single hand-idly ruined a child hood favorite of mine.
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